What we are doing
1. Enhanced cleaning
We have increased our cleaning and hygiene regimes. Team members will work throughout the day cleaning common areas and touchpoints such as door handles and till areas.
2. New hand sanitiser stations
We have provided several hand-sanitiser stations around the site for your use.
We have provided more bins around the site. Please dispose all tissues and rubbish in the bins provided.
4. Perspex screens
We have installed find protective Perspex screens in our admissions centre and at retail and catering outlets to limit contact.
We have provided additional toilet facilities outside, and closed certain indoor toilets, to ensure you are able to maintain social distancing whilst queuing.
Our disabled and baby-change facilities can be found in our usual indoor locations and are clearly labelled around site and on our visitor map. These facilities will be cleaned regularly.
Our team have been trained in hygiene and social distancing and provided with the necessary PPE.
7. One-way routes and queuing
We have reviewed our indoor areas to ensure you will be able to maintain social distancing. This means we have introduced one-way routes through many buildings. Unfortunately, we have closed some exhibits and spaces where we cannot ensure they meet our safety measures.
8. Card-only payments
Please to be prepared to pay by card when onsite, going contactless where possible. We have increased our contactless limit to £45, and for ApplePay and GooglePay this is £100.
9. Multimedia guides
Our Multimedia guides are a great way to enhance your visit. These are free to use. We encourage you to bring your own headphones, although we will have a supply of sanitised earbuds for those who need them.
We are temporarily stopping guided tours for the time being.