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BLETCHLEY PARK IS TEMPORARILY CLOSED

Coronavirus (COVID-19) FAQs

Please find answers to our FAQs on this page

I have a pre-booked a ticket to visit Bletchley Park. Can I exchange or refund my ticket? 
Bletchley Park is closed until further notice. If you pre-booked a general admission ticket to visit us in the coming weeks, please email [email protected] Ticket holders may choose to rebook an event at a later date or donate the cost of your ticket to the Museum. As a charitable Trust, we rely on ticket sales for 95% of our operating costs so your generous support will be invaluable, helping us to continue our education and heritage work when we reopen. All general admission tickets act as a season ticket, giving you unlimited free returns for one year. If you choose to keep your booking, we will add whatever length of time Bletchley Park is closed to your annual season ticket for free.

What happens to my season ticket during the closure? 
We will add whatever length of time Bletchley Park is closed to your annual season ticket for free. We hope you will enjoy coming back to visit us again when we reopen.

What happens to my Friends of Bletchley Park membership during the closure? 
As you know, we temporarily closed as a precautionary measure to help contain the spread of coronavirus (COVID-19). As this unprecedented situation continues, we now anticipate that our closure may extend longer than planned and Bletchley Park will remain closed until further notice.
As such, we are temporarily suspending all Friend of Bletchley Park memberships until we reopen. We will therefore not be requesting any further renewal payments at this time. If your membership is current, we will ensure that the length of time of our closure is added on to the end of your current term, so you do not lose access to a full twelve months of Friends’ benefits. We will update you as soon as we reopen. Thank you for your patience and understanding during this difficult time. As a Friend your support is now more crucial than ever – thank you for supporting Bletchley Park.

What happens if I buy a Friends’ membership during your closure period? 
Thank you for considering becoming a Friend of Bletchley Park. We have temporarily suspended all Friend of Bletchley Park memberships until we reopen. If you want to purchase a membership now anyway, we thank you for your support. Please purchase your membership online and we will acknowledge it and send your pack to you when we reopen, at which point your membership will start. Thank you for your patience and understanding during this difficult time. As an independent charity, we rely on our visitors, Friends and supporters to help secure the long-term future of the site and our award-winning learning programme. Your support is now more crucial than ever.

Will you be open at Easter? 
No, Bletchley Park is closed to visitors until further notice. We know this will be disappointing and we’re deeply sorry for the inconvenience caused. If you are looking for fun activities and puzzles to do with your children or families over Easter from home, please keep checking back on our website, sign up to our enewsletter, or follow our social media channels.

Will the VE Day 75 Celebration Weekend still be taking place? 
Bletchley Park is closed to visitors until further notice. In light on the current situation, nationwide events to mark the 75th anniversary of VE Day have been put on hold with the hope to mark this anniversary alongside the 75th anniversary of VJ Day on 15-16 August. We will no longer be marking VE Day 75 with an event on site but we still plan to share stories from our collections in the run up to and on the 8 May 2020. Please keep checking back on our website, sign up to our enewsletter, or follow our social media channels, for further information when announced.

I’m a teacher who has booked an Outreach visit to my school from Bletchley Park. Can we re-arrange? 
Yes, you have three options:
1. Postpone the visit to another date in this, or the next, academic year. Please provide 2/3 alternative dates so that we can check availability and hopefully transfer your booking.
2. Suspend your booking until you are able to provide an alternative visit date.
3. Cancel the visit completely. In the current circumstances, we have waived any cancellation fees. If you have made a payment this will be refunded to you.

I’m a Learning visit organiser who has booked a Learning visit to Bletchley Park. Can I rearrange or cancel our visit? 

Yes, you have three options:
1. Postpone the visit to another date in this, or the next, academic year. Please provide 2/ 3 alternative dates so that we can check availability and hopefully transfer your booking.
2. Suspend your booking until you are able to provide an alternative visit date.
3. Cancel the visit completely. In the current circumstances, we have waived any cancellation fees. If you have made a payment this will be refunded to you.

I’m a researcher who was booked in to visit the Bletchley Park archives. Can I cancel or rearrange? 
Yes, the Collections and Exhibitions team will be in touch to cancel or rearrange your visit. If you’re interested in planning a visit to our archives when we reopen, you can find out about the materials we hold here.

I am a journalist and would like to speak to Bletchley Park. Who can I contact? 
Please contact the Bletchley Park Press Office.

I need more information. Who can I contact? 

Please contact us at [email protected].

I’m bored at home. What can I do? 
You’ve come to the right place. The story of Bletchley Park is many things, but boring is not one of them. Across our website, social channels and blog, we will continue to share stories, games and fascinating facts based on our incredible wartime story and collections. Make sure you are signed up to the Bletchley Park e-newsletter for fun facts and special content straight to your inbox. Subscribe to our YouTube channel to be the first to see our latest videos.

Where can I find out more about Bletchley Park whilst you are closed? 
Whilst Bletchley Park may be closed, our work continues. This isn’t the first time that Bletchley Park has operated at unprecedented times of national crisis and over the coming days, weeks and months, we will be expanding our digital presence. We’ll be sharing updates, videos, behind-the-scenes stories and highlights from our archive on our website, YouTube channel and social media. Make sure you are signed up to the Bletchley Park e-newsletter for fun facts and special content straight to your inbox. Further information on our story and why it matters is available here

Is there anything I can do to help Bletchley Park Veterans who are self-isolating? 
Please see www.gov.uk/coronavirus to learn more about how to keep yourself, your friends and family safe in these difficult times.

Is there anything I can do to help Bletchley Park whilst you are closed? 
As a charitable Trust, we rely on ticket sales for 95% of our operating costs. Your generous support will be invaluable over the coming days, weeks and months in helping us to continue our education and heritage work when we reopen.
You can donate online here.

Can we individually give online? 
Yes, you can donate online here.

Will Volunteers still be coming in? 
Our front of house volunteers, such as guides and stewards, will be at home during this period of closure. Other volunteers working behind the scenes will also stay at home. The safety and wellbeing of our visitors, colleagues and community is paramount.

Is The National Museum of Computing open? 
The National Museum of Computing (TNMOC) is housed at Bletchley Park. TNMOC is an independent trust with its own admission fee and separate entrance.
Following the Government guidelines, TNMOC has announced it is now closed to the public until further notice. Further information is available on the TNMOC website: www.tnmoc.org.