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Bletchley Park is now open, booking is essential. Full details on our REOPENING SAFELY pages

FAQs Bletchley Park's temporary closure

FAQs

I have a pre-booked a general admission ticket to visit Bletchley Park. Can I rearrange or refund my ticket?  
Due to the second national lockdown in England, Bletchley Park is closed from Thursday 5 November until Thursday 2 December 2020. If you pre-booked a general admission ticket to visit us in the coming weeks, please email our team on: [email protected].

We will be able to rearrange your booking to another date at no additional cost, or you may choose to donate the cost of your ticket. As a charitable Trust and independent museum, we rely on ticket sales for 95% of our operating costs and we would really value your support.

All general admission tickets act as a season ticket, giving you unlimited free returns for one year. If you choose to keep your booking, we will add whatever length of time Bletchley Park is closed to your annual season ticket for free.

I have an afternoon tea booking. Can I rearrange my booking?  
Yes, we can move your booking to a new date within 12 months of your current booking or offer a full refund. Please email our team [email protected] 

I have booked a ticket through Virgin Experience. How can I rearrange my booking? 
Please email our team on [email protected] with your name along with the serial and pin number on your Virgin Experience voucher. We will need to unclaim and suspend the booking to allow you to claim this again in the future.

I have a visit booked using another voucher scheme. How can I rearrange my booking?
If you have made a booking using a different voucher, please email our team on [email protected] with your name and contact number, and we will call you back to discuss your options.

What happens to my annual season ticket during the closure?  
We will add whatever length of time Bletchley Park is closed to your annual season ticket for free. We hope you will enjoy coming back to visit us again when we reopen.

What happens to my Friends of Bletchley Park membership during the closure?  
We are very grateful to all of our Friends. This year more than ever, the support of our Friends means so much and contributes to our work in many different ways – from our learning programme to conservation.

Whilst Bletchley Park will be temporarily closed, we will continue with our exciting programme of virtual Friends’ events as part of our Friends’ memberships. We will be contacting our Friends with further updates on our Friends’ programme soon. If you have any questions about your membership, please email [email protected]  

Can I buy a Friends’ membership during your closure period?  
Thank you for considering becoming a Friend of Bletchley Park. Becoming a Friend is one of the best ways to support Bletchley Park, helping us to continue to share stories of the incredible work that took place here during World War Two. You can purchase Friends’ memberships during our temporary closure online. Find all the details and membership options on our Become a Friend page. Gift memberships are also available.

I’m a teacher who has booked an Outreach visit to my school from Bletchley Park. Can we re-arrange?   
Yes, you have four options:

  • Convert your visit to a virtual learning session either on the same date or an alternative date (depending on availability). Charges for virtual learning sessions may differ from outreach fees. Please contact the Learning team for details: [email protected]  
  • Postpone the visit to another date in this, or the next, academic year. Please provide two or three alternative dates so that we can check availability and hopefully transfer your booking.
  • Suspend your booking until you are able to provide an alternative visit date.
  • Cancel the visit completely. In the current circumstances, we have waived any cancellation fees. If you have made a payment this will be refunded to you.

I’m a Learning visit organiser who has booked a Learning visit to Bletchley Park. Can I rearrange or cancel our visit? 
Yes, you have four options:

  • Convert your visit to a virtual learning session either on the same date or an alternative date (depending on availability). Charges for virtual learning sessions may differ from visit charges. Please contact the Learning team for details: [email protected]  
  • Postpone the visit to another date in this, or the next, academic year. Please provide two or three alternative dates so that we can check availability and hopefully transfer your booking.
  • Suspend your booking until you are able to provide an alternative visit date.
  • Cancel the visit completely. In the current circumstances, we have waived any cancellation fees. If you have made a payment this will be refunded to you.

I’m a teacher who has booked a Bletchley Park Virtual Learning session for my school. Will this session still go ahead? 
Yes, our virtual sessions will be delivered as arranged. Please contact the Learning team if you have any questions: [email protected]

I’m a researcher who was booked in to visit the Bletchley Park archives. Can I cancel or rearrange?  
Yes, the Collections and Exhibitions team will be in touch to cancel or rearrange your visit. If you’re interested in planning a visit to our archives when we reopen, you can find out about the materials we hold on our Collections and Research pages.

I am a journalist and would like to speak to Bletchley Park. Who can I contact?  
Please contact the Bletchley Park Press Office.

I need more information. Who can I contact?
Please contact us at [email protected].

I’m bored at home. What can I do?  
You’ve come to the right place. Across our social media channels, we will continue to share stories, quizzes and fascinating facts based on our incredible wartime story and collections.

Delve into some of the remarkable materials held in our once-secret archives in our Collections Uncovered albums.

Sit down with a cuppa and listen to one of our incredible podcasts (114 episodes and counting!)

Make sure you are signed up to the Bletchley Park e-newsletter for fun facts and special content straight to your inbox.

You can also find out more about our Story and people online, including our searchable Roll of Honour, where you can find the names of over 13,000 Bletchley Park Veterans.

Is there anything I can do to help Bletchley Park whilst you are closed?  
As a charitable Trust, we rely on ticket sales for 95% of our operating costs. If you had a ticket booked during what is now our closure period (Thursday 5 November until Thursday 2 December), rearranging your ticket to another date, or donating the cost of your ticket if you need to cancel, will help us continue our education and heritage work when we reopen. You can also help us when we reopen by visiting! Our ticket sales are currently paused whilst we are closed but sign up to our enewsletter or keep an eye on our website and social media channels to be one of the first to hear when we are taking bookings.

Will Volunteers still be coming in whilst you are closed?  
The safety and wellbeing of our visitors, colleagues and community is paramount. Our front of house volunteers, such as guides and stewards, will be at home during this period of closure. Other volunteers working behind the scenes will also stay at home.

Is The National Museum of Computing open? 
The National Museum of Computing (TNMOC) is housed at Bletchley Park. TNMOC is an independent trust with its own admission fee and separate entrance. In line with the latest government guidance, the TNMOC is temporarily closed to visitors. Please visit the TNMOC website for the latest information: www.tnmoc.org.
Can’t find the answer to your question here? Please contact us: [email protected]