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Everything you need to know for your visit 

Before you visit:


Book now to visit

You will receive a barcode with your booking confirmation email. Please bring this with you, on your mobile device or as a printout, as this will be scanned when you arrive.

Limited capacity

We are continuing to limit our capacity on site to ensure we can provide a safe and enjoyable visit for everyone. You may need to queue in some areas, as we monitor visitor flow.

Following government guidance

Throughout the pandemic, we have adhered to all developments and changes to government guidance to ensure a safe and enjoyable environment for our visitors and our team.

As of Monday 19 July 2021, face coverings (indoors and outdoors) are no longer mandatory. The government ‘expects and recommends people wear face coverings in crowded places’ so do feel free to wear a face covering inside our buildings if you wish. The updated guidance applies to our team members as well.

We continue to encourage all visitors to be respectful of other people’s space.

Do not visit if you have symptoms of COVID-19

The most common symptoms of COVID-19 are an onset of a new continuous cough or a high temperature (over 38°C) or a loss of, or change in, normal sense of taste or smell (anosmia). Please do not visit if you have any of these symptoms. You should stay at home and follow government guidance. Please contact our Bookings team on 01908 272673 or [email protected] if you need to amend your booking.

NHS Test and Trace

We will continue to collect customer contact details to support NHS Test and Trace, however this is no longer be a legal requirement.

Road closures

There are temporary road closures nearby (on the Buckingham Road) that may affect your journey. These are planned to be in place until the end of August 2021. 

Please check our latest information before leaving home

Occasionally we may need to update our guidance and information. Before leaving home please check our website and social media pages for the latest information.

What to expect: 


Plenty of room to explore

We are continuing to limit our visitor capacity on site to help us ensure you will have space to explore the site and enjoy your day out. This may mean queuing in some areas. Please bear with us and following the guidance from our team who will manage any queues.

Exhibitions and buildings

All of our buildings and exhibitions are fully open for you to explore and enjoy. We have one-way systems in some buildings, and you may need to queue to enter. You are encouraged to use all of our interactives; we have provided hand sanitiser stations around the site for your use.

Face coverings

In line with the latest government guidance, as of Monday 19 July 2021, the wearing of face coverings is no longer mandatory, whether indoors or outdoors.

The government ‘expects and recommends that people wear face coverings in crowded areas’ so please do feel free to wear face coverings inside our buildings, but it is no longer mandatory.

Enhanced cleaning

We have increased our cleaning and hygiene regimes. Team members will work throughout the day cleaning common areas and touchpoints such as door handles and till areas.

Hand sanitiser stations

We have provided hand sanitiser stations around the site for your use.

Perspex screens

Protective screens remain in place at till points.

Card-only payments

Please be prepared to pay by card when on site, going contactless where possible. We have increased our contactless limit to £45, and for ApplePay and GooglePay this is £100.

Food and drink

You can enjoy delicious food and drink in our Hut 4 Café and Block C Coffee Shop.

Protective screens remain in place at till points.

Please clear tables after use and dispose of all rubbish in the bins provided.

You may like to bring bottled water in case of hot weather.

Multimedia guides

Our Multimedia guides are a great way to enhance your visit and are free to use. You may wish to bring your own headphones, although the units come with headphones and all equipment is thoroughly cleaned between uses.


From the beginning of August, we will be restarting our outdoor guided tours. Please head to the Information & Membership desk in Block C Visitor Centre to book onto a free tour. Group numbers will remain limited.

Our team

We’re really looking forward to welcoming you on site. Our team members are available to answer any questions you might have. Some of our team members may also wear face coverings if they wish to do so, and we kindly ask that you respect their personal space as well, when engaging with them. Thank you.

Consider bringing your own: 

Headphones or earphones to use with our Multimedia guides


Hand sanitiser

A face covering